Already have an appointment?
Essential information for your upcoming appointment
Late Arrival Policy
To minimise disruption to your appointment and to the clients who follow, we maintain a strict late arrival policy.
- Consultations: Maximum 5 minutes late
- Laser treatments: Maximum 10 minutes late
- Hair Protocols: Maximum 10 minutes late
- Injectable treatments: Maximum 5 minutes late
Arrivals beyond these timeframes may require your appointment to be rescheduled to another day, and your booking deposit will be forfeited.
Please note: If you arrive late, the time cannot be added to the end of your treatment or consultation. Your appointment will still finish at its scheduled time.
Cold sores, fake tan & sun exposure
For your safety and to ensure optimal treatment outcomes, we are unable to treat areas affected by a cold sore, fake tan or recent direct sun exposure.
If any of these apply to you, please contact us as soon as possible on 03 9086 8686 to reschedule your appointment.
If you arrive with any of these conditions present, your appointment will need to be rescheduled, and your booking deposit will be forfeited.
Parking
All parking is street parking and metered. Please ensure you pay for your parking, as Council regularly issues fines in the area.
Gertrude Street can be busy, so we recommend allowing an additional 10 minutes to find parking so you don’t miss your appointment and need to be rescheduled.
Melbourne Museum underground car park also offers public parking and is approximately a 5-minute walk from DOCTOR SHAMMI.
Entrance: 11 Nicholson Street, Carlton.
Aftercare
Your clinician, nurse or dermatologist will provide personalised aftercare instructions following your treatment. For easy reference, here are our essential guidelines:
SKIN TREATMENTS
- Do not cleanse your skin on the evening of treatment
- Avoid active skincare, including retinol, Vitamin C, AHAs/BHAs and exfoliants
- Apply SPF daily and avoid direct sun exposure
- Avoid the gym and strenuous exercise for 24–48 hours
HAIR TREATMENTS
- Do not wash your hair for 24 hours
- Avoid colouring your hair for 7 days
- Avoid the gym and strenuous exercise for 24 hours following treatment
Cancellation & Rescheduling Policy
We require at least two business days’ notice for all cancellations and rescheduling requests.
If this notice period is not observed, the $100 booking deposit paid at the time of booking will be forfeited.
For full details, please refer to our Deposit Terms & Conditions at the bottom of our website.
We apply this policy consistently, so please ensure you allow sufficient notice when making any changes to your appointment.
Looking for something more specific?
Contact our team for personalised support.
You’re considering an appointment.
What to know before booking your appointment
Does my treatment require a consultation before booking?
Most treatments at DOCTOR SHAMMI require a consultation with Dr Shammi before proceeding. This ensures your treatment can be appropriately tailored to your individual anatomy, concerns and clinical needs.
Treatment settings and dosages are not standardised. Dr Shammi will assess you and determine the most appropriate approach before treatment is undertaken.
The following treatment can be booked without a prior consultation:
- EMface
If the treatment you are considering is not listed above, a consultation with Dr Shammi is required before treatment can commence.
Do you offer Telehealth consultations?
DOCTOR SHAMMI offers telehealth consultations exclusively for acne and hair loss.
The process is simple:
Book your consultation online.
Our Concierge team will collect the consultation fee or required deposit.
You will receive an email outlining the telehealth process and what to expect.
On the day of your consultation, your telehealth link will be sent approximately 5 minutes before your scheduled appointment time.
Join the consultation using the link at your scheduled time.
Deposits & cancellations
All appointments require a $100 booking deposit at the time of booking. Our team cannot confirm or process an appointment until the deposit has been secured.
Your deposit can be refunded or transferred to a future appointment when at least 2 business days’ notice is provided by phone or email to cancel or reschedule.
We apply this policy consistently. Our appointments are often booked 6–8 weeks in advance, and the policy helps us manage availability fairly for clients waiting for an appointment while respecting the time and expertise of our clinical team.
Who will perform my treatment?
The clinician providing your appointment will depend on the treatment you are booking. DOCTOR SHAMMI follows the structure below:
- Consultations: Dr Shammi Theesan
- Lasers & energy-based treatments: An experienced dermal clinician or therapist
- Hair Protocol: Available with either Dr Shammi or our nursing team, with pricing varying according to your chosen practitioner
- Cosmetic injectables: Dr Shammi Theesan
Treatment outcomes
Individual results vary, and no specific outcome can be guaranteed. While we aim to provide treatment that is appropriate to your individual needs and goals, outcomes can differ between clients.
All bookings and transactions are subject to our Booking Terms & Conditions.
Looking for something more specific?
Contact our team for personalised support.